Client Relations & Contract Performance Management

This comprehensive program is designed for intermediate-level managers and directors in client relations, focusing on the critical aspects of contract management and performance oversight. Participants will gain the necessary skills to interpret contracts accurately, establish and monitor performance metrics, and effectively resolve client complaints. The program emphasizes the importance of upholding company policies while addressing client needs, ensuring that governance structures are respected within the contract management framework. Upon completion, attendees will be prepared to handle complex client scenarios and achieve certification as Client Performance Supervisors.